We are Penthara Technologies Inc., the providers of the Penthara Products and services. We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our site at penthara.com and any other Penthara site (including support.penthara.com) you are accepting and consenting to the practices described in this policy.
This privacy policy applies to users of our Penthara Products and services and those browsing our website. For the purpose of the data protection laws applicable to us, we are a partnership firm incorporated in Mohali, Punjab having our principal place of business at SCO 515, Third Floor, Sector 70, Mohali, Punjab – 160055, India.
We will collect and process information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail, live chat or otherwise. It includes information you provide when you register to use our software, and when you report any issues. The information you give us may include your name, address, e-mail address, country, time zone and phone number and (if you work for a business) the name of your business. We will also ask you to create a password to control access to your user account where necessary.
If you use our software in the course of working for an organization, we may process on behalf of your organization certain log information relating to your use of the software or the services, and other information about you in your capacity as a user of our software. For more information about that, please see the “Log Information we Process on behalf of Our Customers” section below.
Our services are provided for use in a business and personal use, and we do not knowingly collect data from any person aged under 16 years of age.
If you are an individual using our software on behalf of your organization, please direct your data protection enquiries regarding your use of our software to the responsible person in your organization. To be clear, we are not responsible for the data security or data protection practices and processes of our customers. We process all the data in respect of which we are the ‘data controller’ in accordance with this Privacy Policy. The data controller is the entity who controls the reasons for which, and the manner in which, personal data is processed. We are processing your personal data in the course of providing services on behalf of our customers, the customer is the ‘data controller’ and we are merely the ‘data processor’ working on their behalf.
For example, we may as data processor on behalf of your organization provide your organization with usage logs specifying the manner in which your user account has accessed the service and the documents processed under your user account by means of the service. The logs may contain information such as your email address, ip-number, the type of operation and the time and result of the submission. We may also process personal data about you as a user of our service if you log a support call.
Penthara Technologies’s websites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our websites. By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you’re unhappy with the idea of sharing the fact you visited our sites (and any other sites) with Google, you can install the official browser plugin for blocking Google Analytics.
Most web browsers allow some control of most cookies through the browser settings. If you do not wish to allow the use of cookies and still wish to browse the website, you can turn off cookies within your browser settings. For information on how to control or delete cookies set by Penthara Technologies websites, please visit www.aboutcookies.org.
We use information held about you in the following ways:
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We use Security Sockets Layer (SSL) encryption technology to encrypt sensitive information (such as your account details) before it travels over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We hold your information only as long as necessary for each purpose we use it. If you decide not to use Penthara Technologies products or other services anymore or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.
Some of the services and organizations we use to process your data are located outside the European Union. We use a number of legal mechanisms (including standard EU ‘model clauses’, or a third party’s EU-US Privacy Shield certification) to ensure that your data is nonetheless kept secure.
On some occasions, we may process personal information with consent (for example, when you agree to receive email updates about the service). You have the right to withdraw your consent at any time by contacting us on the email address below.
On other occasions, we may process personal information when we need to do this to fulfil a contract with you or where we are required to do this by law.
We also process your personal information when it is in our legitimate interests to do this and when we consider these interests are not overridden by your data protection rights. Those legitimate interests include using your information for the purposes of providing Penthara Products and services and administering your user account, which we aim to do in a way that works for your benefit and that of the organization you work for.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on the email address below.
Our sites may, from time to time, contain links to and from 3rd party sites including the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you are in the European Union, data protection legislation gives you the following rights:
These rights can be exercised in accordance with applicable data protection laws. To exercise your rights, please contact the email address below.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@penthara.com