Did your organization recently moved to Microsoft 365 and your users are wondering why are they missing their emails? Well, this could be because of a feature called Focused Inbox that is enabled by default in Microsoft 365 and unless you do not know how to use it, it is nothing but trouble.
Note: This feature has a lot of advantages than you can think of. It can really help you stay on top of things!
Focused Inbox is not meant to take control of your mail, but rather work with you to prioritize what is actionable for you. What lands in your Focused Inbox is determined by an understanding of the people you interact with often, and the content of the email itself (e.g., newsletters, machine generated mail, etc.). If you need to fine tune your Focused Inbox, just use the “Move to Focused” or “Move to Other” options.